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Frequently Asked Questions

Your questions, our answers

Choosing a healthcare professional is an important decision. We have compiled here the most frequently asked questions regarding our consultations, our approach, the procedures for treatment, and what to expect during appointments.

If you can't find the answer to your question, please don't hesitate to contact us or use our virtual assistant. We'd be happy to help.

📅 Consultations

How do I make an appointment?

Appointments can be booked directly online through our secure booking platform. You can also contact us if you need help choosing the professional or type of consultation best suited to your situation.

Are consultations conducted in person or via teleconsultation?

Bellis Wellness Clinic primarily offers secure teleconsultations, allowing for personalized support wherever you are. Some in-person consultations may be offered depending on location and availability.

How long does a consultation last?

The duration varies depending on the type of consultation.

As a general rule:

• Initial consultation: 60 to 90 minutes

• Follow-up consultation: 30 to 60 minutes

Do I need to prepare anything before the appointment?

Yes. Depending on the reason for the consultation, it may be helpful to prepare:

  • your recent biological analyses;

  • a list of your treatments and dietary supplements;

  • your medical history;

  • a food statement if requested.

You will receive all the necessary information before your consultation.

👩⚕️ Our approach

What is the difference between clinical nutrition and a diet?

Clinical nutrition is not just about losing weight. It aims to understand the interactions between diet, metabolism, hormones, the gut microbiota, and chronic diseases in order to offer personalized recommendations based on scientific data.

What is integrative medicine?

Integrative medicine combines conventional treatments with complementary approaches whose efficacy and safety are supported by scientific data. It never replaces your medical care, but complements it in a holistic, person-centered approach.

Do your tips replace medical treatment?

No. The information and recommendations provided during consultations are never a substitute for a medical diagnosis, prescribed treatment, or follow-up by your doctor. Any changes to your treatment should be discussed with your healthcare provider.

🍽️ Clinical Nutrition

For what reasons can I consult?

We provide support, in particular, to people with:

  • chronic fatigue;

  • digestive problems;

  • diabetes or prediabetes;

  • insulin resistance;

  • metabolic syndrome;

  • overweight or obesity;

  • menopause;

  • SOPK;

  • endometriosis;

  • eating disorders;

  • nutritional deficiencies.

Is it necessary to carry out biological analyses?

Not always. When relevant, certain tests already performed by your doctor may be taken into account to tailor nutritional recommendations. If further tests seem necessary, we will refer you to your primary care physician.

🧠 Psychology

What areas does Dr. Matt Lacoste cover?

Dr. Matt Lacoste provides support to adolescents and adults in their care, including:

  • anxiety disorders;

  • burnout;

  • depression;

  • psychological trauma;

  • eating disorders;

  • emotional and relational difficulties.

Are psychology consultations confidential?

Yes. All consultations are strictly confidential in accordance with professional obligations and applicable rules regarding the protection of personal data.

💳 Prices and refunds

Are consultations reimbursed?

Reimbursement options vary depending on your country of residence, your insurance company, or your health insurance provider. We encourage you to check directly with your provider to find out about their coverage details.

What payment methods do you accept?

Payment details are provided when booking the appointment. Payments are processed through a secure platform.

🌍 International Patients

Do you accept patients living abroad?

Yes. Bellis Wellness Clinic supports patients residing in France, Switzerland, Canada, the United States and many other countries through teleconsultation.

Are consultations offered in multiple languages?

Yes. Consultations can be conducted in French or English depending on the professional and the patient's needs.

📚 Resources

Where can I find your health records?

Our Resource Centre provides you with a free library of health fact sheets, practical guides and articles on clinical nutrition, integrative medicine, women's health, digestive health, pediatrics and mental health.

Does the information on your website replace a consultation?

No. The content published on our site is for informational and educational purposes only. It is in no way a substitute for medical advice, diagnosis, or consultation with a healthcare professional.

❓ Can't find the answer to your question?

Our team remains at your disposal to assist you.

You can also use our virtual assistant Bellis AI, available 24/7, to get information about our services, be directed to the most suitable professional or quickly find a resource that matches your request.

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